Presentation
PART 2: System Resilience: A Framework and Tools for New Technology Integration
Event Type
Oral Presentations
TimeThursday, June 9th2:00pm - 2:30pm EDT
Location
DescriptionTRUSTS is focused on the problem of transitioning advanced information technologies into complex high stakes work systems. These are high-stakes systems such as emergency departments, infectious disease care, post-surgical care, and entire medical centers. They also include systems responsible for military, air traffic control, national airspace, petrochemical, utility, and law enforcement operations. Routinely, when new information technologies are to be integrated into these types of systems, they face pushback and produce fear, distrust, and anxiety. When they do make it into the system, they are often disregarded and worked-around. Worse, when new technologies misalign with the recipient system and the means by which it attains its responsiveness and resilience, those misalignments tend to reveal themselves when stakes and demands are at their highest.
Our approach to improving the transition and integration of advanced technologies into high stakes work systems centers on three major challenges. The first challenge was to develop a framework that describes sources of resilience that enable complex work systems to be adaptive in the face of escalating demands, nonroutine and changing conditions, extreme events, and crises. The TRUSTS framework was developed by drawing on complex systems science and resilience engineering theory, research, and case studies. The framework now serves as our basis for developing guidance and tools that will help teams build technologies that strengthen the adaptivity and resilience of high-consequence work systems. Developing effective guidance and tools depends on addressing the second challenge, which is operationalization of the resilience sources specified in the TRUSTS Framework. A third challenge is integrating the TRUSTS Framework and tools into systems development practice, modernization planning, and transition strategizing.
This presentation will provide an overview of the TRUSTS Framework and describe our work integrating it into technology development practice. We are pursuing multiple TRUSTS-transition strategies, including the development of system and technology planning and assessment tools, integration of TRUSTS into the Agile system development methodology, and development of TRUSTS tabletop-exercise assessment tools. The latter transition strategy will be a focus of this presentation. A tabletop-exercise assessment tool prototype is being iteratively developed using exercise scenarios in which hospital systems experience cyber attacks that shut down systems critical to the ability of the healthcare system to deliver care to patients. Following evaluation of this initial prototype, it will be adapted and extended for use across a wide range of exercise scenarios and system contexts. The tool will be used during tabletop exercises to identify work-system resilience gaps and assess impacts of new technologies on work system resilience.
Our approach to improving the transition and integration of advanced technologies into high stakes work systems centers on three major challenges. The first challenge was to develop a framework that describes sources of resilience that enable complex work systems to be adaptive in the face of escalating demands, nonroutine and changing conditions, extreme events, and crises. The TRUSTS framework was developed by drawing on complex systems science and resilience engineering theory, research, and case studies. The framework now serves as our basis for developing guidance and tools that will help teams build technologies that strengthen the adaptivity and resilience of high-consequence work systems. Developing effective guidance and tools depends on addressing the second challenge, which is operationalization of the resilience sources specified in the TRUSTS Framework. A third challenge is integrating the TRUSTS Framework and tools into systems development practice, modernization planning, and transition strategizing.
This presentation will provide an overview of the TRUSTS Framework and describe our work integrating it into technology development practice. We are pursuing multiple TRUSTS-transition strategies, including the development of system and technology planning and assessment tools, integration of TRUSTS into the Agile system development methodology, and development of TRUSTS tabletop-exercise assessment tools. The latter transition strategy will be a focus of this presentation. A tabletop-exercise assessment tool prototype is being iteratively developed using exercise scenarios in which hospital systems experience cyber attacks that shut down systems critical to the ability of the healthcare system to deliver care to patients. Following evaluation of this initial prototype, it will be adapted and extended for use across a wide range of exercise scenarios and system contexts. The tool will be used during tabletop exercises to identify work-system resilience gaps and assess impacts of new technologies on work system resilience.
