Presentation
PART 2: UX for healthcare analytics using a mental model
Event Type
Oral Presentations
TimeThursday, June 9th1:00pm - 1:30pm EDT
Location
DescriptionThis effort has evolved as a core design process and mental model for healthcare analytic applications. Given the complexity of healthcare, patients, medical providers, and healthcare administrators must understand how a system works to tackle tough health decisions together. To accomplish this across a broad portfolio of healthcare products, I developed applied techniques based on a shared healthcare mental model. This mental model can be used to better understand how key stakeholders perceive a system, and what impact perceived effectiveness, efficiency, and equity have on current and future behaviors as they relate to the system. The relationship of these variables can have a significant impact from top to bottom on a healthcare ecosystem. Effectiveness of an analytic application directly impacts quality of care, while efficiency and equity can impact not only the quality of care, but the utilization of such a system as well as the financial viability of such a system. This model will be of interest to HFES attendees whose work involves leveraging analytics and machine learning to drive decision-making at their organization.