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Presentation

Clinical Human Factors “in the Wild”: Leading Change in Patient Safety
Event Type
Discussion Panel
TimeThursday, June 9th11:00am - 12:30pm EDT
Location
DescriptionJoy Rivera: From HF Practitioner to Safety Manger
Brittany Anderson-Montoya: From Root Cause Analysis to Systems Thinking
Chris LeMaster and Tina Vitale-McDowell: Leading Clinicians Towards Resilience Engineering
Ken Catchpole: The Hospital-as-Laboratory – Research and Practice as Levers for Change.

In this panel, we will hear from the experiences of Embedded Clinical Human Factors practitioners applying HF principles at the frontline of care.

Joy Rivera will describe her incredible journey from PhD to embedded practitioner to patient safety leadership. This is particularly important as her role, and those like it, usually require a clinical qualification. Thus, she has blazed a tail both as an HF advocate and as pioneer for our profession, navigating the complexity of healthcare practice and management to become a leader in her system - and illustrate one example of future HF practice.

Brittany Anderson-Montoya will describe her work, conduced at Atrium Health over 5+ years, to improve the incident analyses conducted at her organization by introducing SEIPS and wider systems thinking into the process. She will describe how she went about doing it, illustrating how she has been able to bring about higher quality systems safety considerations by introducing concepts and tools to the right people at the right times.

Chris LeMaster is an Emergency Department physician with responsibilities for safety and quality at Kaiser Permanente in California. After working with Bob Wears and Eric Hollnagel, among others, he has become a strong and wise advocate for systems safety and resilience engineering approaches within his organization. He has achieved this in a number of ways including building internal and external networks to support, communicate and influence. He will describe his approach, success and thoughts about what this might mean for the future of applied human factors work.

Ken Catchpole is an embedded human factors research practitioner who has spent 19 years based in hospitals applying human factors principles in both the UK and USA. This has given him access to clinicians, clinical units, and healthcare organizations that is often difficult to achieve remotely. Being involved both in research, incident analysis and improvement has provided the opportunity to use hospitals as a laboratory, to analyze, understand, experiment with and improve care across a range of themes. He will take about the importance of staying close to the frontline of care, and the advantages (and disadvantages) afforded by this way of working.

We will then invite the audience to respond, discuss or ask questions of our panel.